Centobin Law Office (“we”, “us”, “the firm”) operates the website at centobinlaw.ca. This policy explains what personal information we collect through this website, why we collect it, how we handle it, and what you can ask us to do with it.
We handle personal information in accordance with Alberta’s Personal Information Protection Act (PIPA) and, where it applies, Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA). Information you give us in the course of a legal retainer is also subject to our professional obligations of confidentiality and to solicitor-client privilege, which are separate from and stricter than this policy.
What we collect
We collect personal information from one place on this website: the forms you choose to fill in. We do not require you to create an account, and we do not ask for any information you are not choosing to send us.
Information you submit through a form
Depending on which form you use, this may include:
- your name;
- your email address;
- your phone number;
- the area of law and the specific matter you select;
- a preferred date and time, if you are requesting a consultation;
- how you heard about us, and how you would prefer to be contacted;
- anything you choose to write in the message field.
Please do not send confidential or sensitive details through a website form. Until we have agreed in writing to act for you, no solicitor-client relationship exists and what you send us through this website is not protected by solicitor-client privilege. Send us enough to let us understand whether we can help, and keep the details for a private conversation.
Information collected automatically
We use Google Analytics to understand how visitors move through the site — which pages are read, how people arrive, and where they leave. This is measurement of website usage, not identification of individuals: we do not use it to build a profile of you, and we do not combine it with the information you submit through a form. Google Analytics sets cookies and processes technical data such as your device type, browser, approximate location derived from your IP address, and the pages you view.
Why we collect it
We use the personal information you submit for these purposes and no others:
- to respond to your enquiry and answer your question;
- to arrange and hold a consultation;
- to check for conflicts of interest before we can act for you;
- to provide legal services if you retain us, and to administer that file;
- to contact you about the services you asked about;
- with your consent, to send you occasional updates or marketing emails about the firm’s services.
Marketing email is optional and entirely separate from your enquiry. Our forms carry an unticked checkbox where you can choose to receive it; we will not add you to a marketing list unless you tick it. If we send commercial email we will identify the firm clearly and include a working unsubscribe link in every message, as Canada’s Anti-Spam Legislation (CASL) requires. You can withdraw consent at any time, and doing so will never affect the legal services we provide to you.
Consent
You consent to this policy by submitting a form on this website. You can withdraw consent at any time, subject to legal and professional obligations that may require us to keep certain records — for example, our duty to retain client files and conflict records for a period set by the Law Society of Alberta. To withdraw consent, contact us using the details at the end of this page.
Who has access to your information
We do not sell, rent or trade your personal information. We do not disclose it to anyone for their own marketing purposes.
Your enquiry is stored in the firm’s customer relationship management (CRM) system. It is accessible to the lawyers and staff of Centobin Law Office who need it in order to respond to you or work on your matter.Our CRM is hosted in the United States, which means your enquiry is stored on servers outside Canada. See Where your information is stored below for what that means.
Like any business, we rely on a small number of service providers to run the firm — our website host, our email provider, our CRM and Google Analytics. These providers process information on our behalf and under our instructions. They are not permitted to use it for their own purposes. We treat them as an extension of the firm, not as third parties we share your information with.
We will disclose personal information outside the firm only where we are required or permitted by law to do so — for example, in response to a court order, or where disclosure is necessary to comply with our professional obligations.
Cookies and analytics choices
This website uses cookies set by Google Analytics for the measurement described above. You can block or delete cookies through your browser settings, and you can opt out of Google Analytics across every website you visit by installing the Google Analytics Opt-out Browser Add-on. Blocking analytics cookies does not affect your ability to use this site or to contact us.
Where your information is stored
The firm’s CRM is hosted in the United States. Information you send us through a website form is therefore stored on servers outside Canada. Google Analytics also processes data outside Canada.
Alberta’s Personal Information Protection Act requires us to tell you this, because while your information is in another country it is subject to that country’s laws and may be accessible to its courts, law enforcement and national security authorities under those laws, without notice to you or to us.
We remain accountable for your information while a provider holds it on our behalf, and we select providers that offer appropriate contractual and technical protections. If you would prefer not to have your information stored outside Canada, contact the office by phone instead of using a website form.
How long we keep it
Client file records are retained in accordance with the Law Society of Alberta’s requirements.
Enquiries that do not become files are kept for two to three years and are then securely destroyed. We keep them that long so we can run conflict checks against people who have previously contacted the firm, and so we can answer questions about earlier correspondence. You may ask us to delete your enquiry sooner, and we will unless a legal or professional obligation requires us to keep it.
How we protect it
This website is served over an encrypted HTTPS connection. Access to the CRM is limited to firm personnel who need it, and is protected by individual accounts and passwords. We review our safeguards periodically. No method of transmission over the internet is completely secure, which is the reason for the caution above about sending confidential details through a web form.
Your rights
Under Alberta and Canadian privacy law you may:
- ask what personal information we hold about you and how it has been used;
- ask us to correct information that is inaccurate or incomplete;
- withdraw your consent to our use of your information, subject to the limits described above;
- ask us to delete information we no longer need to keep.
We will respond to a written request within the time limits set by the applicable legislation. There are narrow circumstances in which we cannot provide access — for example, where doing so would reveal personal information about another person, or where the information is subject to solicitor-client privilege belonging to someone else.
If you are not satisfied with our response, you may contact the Office of the Information and Privacy Commissioner of Alberta.
Children
This website is intended for adults. We do not knowingly collect personal information from children through this site. A parent or guardian who believes a child has sent us information may contact us and we will remove it.
Changes to this policy
We may update this policy as the firm’s practices or the law change. The date at the top of this page shows when it was last revised. Material changes will be reflected here, and the revised policy applies from the date it is posted.
Contact us about privacy
The firm has designated a Privacy Officer who is accountable for the personal information in our custody and for our compliance with this policy. Questions, access requests and complaints about privacy should be directed to:
- Obinna Ononuju, Barrister & Solicitor — Privacy Officer
- Centobin Law Office
- 5819 2 St SW, Calgary, AB T2H 0H2
- Email: [email protected]
- Phone: (866) 395-3232 or (403) 249-1733
- Monday to Friday, 9:00 AM - 6:00 PM